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Dealing with Difficult People


Dealing with difficult people has been a common problem for ages -accordingly our numerous articles, talks, and media quotes. Happily with a brief description or email, we can provide a client the right approach and wording to ensure the success of meetings and conversations-- formal or informal.

Our knowledge and understanding of people and how they will act is highly valued in today’s volatile world. Per a star investor, “we’re good at financial diligence, but you’re expert in people diligence”.  Whether a client is in another country, traveling or just time-pressured, help is rapid thanks to our focus on clients. Deliberately small, confidentiality is maintained and conflicts avoided.

Tips for Dealing with Difficult People:

  • Don’t try to change them or be their friend.

  • People don’t always say what they mean or mean what they say. 

  • Learn stress basics—business/weather turbulence, 9/11 and more have taught us the need to be prepared. 

  • Under stress, a person’s dominant traits become more pronounced.

  • Remember if you think someone is difficult, he/she probably thinks the same of you. There’s always someone with whom they get along-watch for cues

  • It's extremely difficult to have friends working for you.

  • Most people aren't one-time learners.  You need to repeat instructions.

  • Consistency and predictability are essential. Situational management doesn’t work-people want to know what to expect.

  • Say thank you.  Whether it is one-on-one, publicly, in verbal or written form, it is important to recognize efforts and success.

  • Not everyone is motivated by same thing.

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